who'd have guessed that a Tuesday could be as exciting as this one is!? Today there was a hassle with a customer, which kept a few operators and a coach busy. Nothing really new if you work at a helpdesk.
However, in the afternoon, my coach got a phonecall from security that there was a woman who claimed to have an appointment with him. It turned out to be the customer who got into a fit and drove to our offices, forced her entry by following another car coming in. She refuses to leave the office before she gets her problem solved today. She's got an appointment for tomorrow.
LOL, it caused some excitement here! :D
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